Frequently Asked Questions


Fully Refundable Deposits

100 % refundable reservation deposits for cancellations made 30+ days before your trip. 
Read more on our T&C page. 

What to do while booking your trip

Why should I use BookBuses to book my trip?

We help you find the best bus selection at the right competitive prices from proven, safe, and insured bus firms with no hassle. If there is anything we can do better, please let us know

What information do I need to book a bus trip?

Date and time, pickup address and destination, and number of people going on the bus. You can choose any type of bus you like.

What types of buses are available for booking?

We have charter buses, executive buses, minibuses, party buses, school buses, transit buses, and vans. You can read more about the bus types here.

How many price offers will i receive

You will receive a price offer from all the bus companies in the area, that do trips on your selected bus type.

How do I make a reservation?

When you have filed the details for your itinerary, you can check the availability for your bus. After that all you have to do is fill in your contact details, and press order! We will take care of the rest from here

What are the prices to book a bus or van?

It depends on a number of factors, those being season, day of the week, time of day, length of time, bus size/type, and destination. We are working hard to make all of this as transparent as possible. On rare occasions, certain dates can spike prices roughly 100%. Most buses require a minimum of five hours of use and range from $500-$800 excluding taxes. Full day rentals range from $800-$1,300 but this depends on availability.

How many people can I book a bus trip for?

You can book a bus trip for as many people as you like. If your group cannot fit into just one bus, we will book multiple buses accordingly.

Can I book a trip with multiple destinations?

Yes you can, in a trip like this it is most helpful if you attach your travel itinerary when making a quote request in the third step of the quote requesting process.

Can I find out details of the bus companies before I book?

Bookbuses screens bus firms before we make them a partner. We offer basic information on our partners when you receive your quotes. If you are looking for additional information on a bus firm feel free to contact us.

Are the buses insured against accidents or damages?

All of our partners are insured as required by law. All buses are insured for minimum 5m USD.

Are tolls/fees and tips included in the quoted prices?

At the moment, they are not, though we are working to include these soon. Please bring this money along with you on the trip.

Who can I contact if I have questions about booking a trip?

Please call us at +1 (646) 801-6280 or email us at

What if I need to change my itinerary after booking a trip?

Contact our solution specialists at

Do you offer corporate travel or tour group rates?

For any multiple-time bookings, we develop custom solutions and will be willing to work with you if you contact

How do I cancel a reservation?

Call us at +1 (646) 801-6280 or email us at and we will work with you depending on the terms of your cancellation.

What to do during your trip

Where can I find the details of my itinerary and bus company?

You should have received an email from no-reply @ with all your information. If you need anything in an instant call your solution specialist at (646) 801-6280.

What do I need to bring during the trip?

As trip organiser you should bring your ID, cash for gratuity and cash for bridges and tolls. This is industry standard and something we would like to include in quotes in the future. However, for the time being, you will need to bring cash to accommodate for these costs. Also, if you are planning to bring alcohol on the bus all people riding with you should bring ID. Any person with no ID will not be allowed onboard.

Who can I contact with questions regarding my trip?

Contact our solution specialists at

If there are any issues during my trip, who can I contact?

If you have any issues during our trip call us at (646) 801-6280 and we will do whatever we can to assist you.

What should I do if I will need the bus longer than originally stated?

Most buses may be used beyond the period they have been booked for, and will be charged for accordingly. If you have any questions regarding this, contact us, do not ask your driver.

What to do after your trip

Can I rebook a trip for a future date?

Yes, unless you are too close to the scheduled departure date. Call us and we will see what we can do.

Where can I retrieve a final bill/receipt for the trip?

You should have received a final receipt in your email. If you have any additional needs please email us at

Someone in my group left an item on the bus, who should I contact?